tahunhoki Casino & Sportsbook Data Care

This page describes what we collect when you use tahunhoki and how we keep that data protected. We take account security and personal data privacy seriously. Our systems encrypt sensitive information, limit access to authorised staff, and comply with applicable data protection regulations in the jurisdictions where tahunhoki operates.

We collect data to operate tahunhoki fairly—to verify your identity, process your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet deposits, settle your withdrawals, prevent fraud, and respond to your support requests. We do not sell your personal data to third parties. We share information only with payment processors, compliance partners, and law enforcement when legally required.

Our privacy policy covers what tahunhoki collects, how we use it, your rights as a user, and how to contact us with privacy concerns. If any part of this policy is unclear, our support team can explain our practices during business hours.

What we collect on tahunhoki

When you create an account on tahunhoki, we collect your email address, chosen username, and password. We ask for your full name, date of birth, mobile phone number, and address during account verification. We do not collect unnecessary personal data; only information required for identity verification, payment processing, and regulatory compliance. If you are playing from Jakarta, Surabaya, Bandung, Medan, or Semarang, we record your location for compliance purposes.

We collect transaction data when you deposit, withdraw, or place a bet. We log your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), deposit amount, timestamp, and settlement status. We record game activity—slots you play, draws you enter, bets you place—and results. We also collect technical data: your IP address, browser type, device information, and access logs. This data helps us detect fraud, investigate disputes, and maintain system security.

Our tahunhoki data retention practices

We retain your account data as long as your tahunhoki account remains active. If you request account closure, we retain your transaction records for seven years to comply with anti-money-laundering regulations and tax reporting requirements. We delete personal data not required for compliance within one year of account closure. We cannot delete transaction records that are subject to legal or regulatory holds.

How we use tahunhoki data

We use your data to operate tahunhoki—to authenticate your login, process your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, calculate payouts, and settle withdrawals. We verify your identity to comply with KYC regulations and prevent account fraud. We use your contact information to send transaction confirmations, support responses, and important platform updates. We do not use your data for marketing without your consent; we may send service announcements during major gaming events like Liga 1 finals or Piala AFF tournaments, but only where required for account management.

We analyze aggregated transaction data to identify system issues, detect suspicious activity, and improve tahunhoki's performance. We do not share your individual transaction history with advertisers or third parties without explicit consent. We cooperate with law enforcement and regulatory authorities only when legally compelled to do so—for example, if a court orders us to disclose your account information in relation to a specific investigation.

Account verification

We collect identity data to comply with KYC regulations and prevent fraud on tahunhoki.

Payment processing

We share payment information with online payment, e-wallet, mobile banking, local payment, and bank partners to process your transactions.

Compliance reporting

We retain records to comply with AML and tax reporting requirements on tahunhoki.

Support and investigation

We use your data to respond to account issues, disputes, and support requests on tahunhoki.

Third-party partners and data sharing on tahunhoki

We share your data with third-party service providers who help tahunhoki operate. Payment processors receive your banking information to settle deposits and withdrawals. Compliance partners review your KYC documents to verify identity. Technical providers host our servers and maintain our infrastructure. We do not allow third parties to use your data for their own purposes; they must follow our instructions and comply with data protection obligations.

Our servers may sit outside your jurisdiction—some tahunhoki infrastructure operates in regions outside Indonesia. Your data may be transferred to these jurisdictions to operate the platform. We ensure all data transfers comply with applicable data protection law. If you disagree with international data transfers, you can request account closure and data deletion subject to legal holds.

Your rights on tahunhoki

You have the right to access your personal data held on tahunhoki. You can request a copy of your account information, transaction history, and any data we have collected. You can request that we correct inaccurate data—if your address is wrong, for example, contact us and we will update it. You can request deletion of your account and associated data, subject to legal and regulatory holds. We will not delete transaction records required for compliance, even if your account is closed.

You have the right to restrict how tahunhoki uses your data. If you do not want to receive service announcements, you can opt out via your account settings. You cannot restrict data processing required for account operation or compliance; without identity verification data, for example, tahunhoki cannot process your withdrawals. If you believe tahunhoki has mishandled your data, you can lodge a complaint with your local data protection authority or contact our support team to escalate the issue.

Cookies and tracking on tahunhoki

We use cookies on tahunhoki to maintain your login session and remember your preferences. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and allow tahunhoki to recognise you on repeat visits. We do not use tracking cookies to follow your activity outside tahunhoki. We use analytics tools to understand how players navigate the platform and which games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are popular, but we do not track individual users.

You can control cookies in your browser settings. If you disable cookies, tahunhoki may not function properly—you may need to re-enter your login credentials frequently. We do not require you to accept tracking cookies; essential operational cookies are necessary for tahunhoki to function, but you can refuse optional cookies.

Security practices on tahunhoki

We encrypt your personal data in transit and at rest using industry-standard encryption. Your password is hashed so that even tahunhoki staff cannot view it in plain text. We limit access to personal data to authorised staff members who require it to perform their duties. We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain incident response procedures; if we detect a data breach, we notify affected users and relevant authorities as required by law.

tahunhoki cannot guarantee zero risk; cyber threats evolve constantly. We recommend you use a strong, unique password on tahunhoki and enable two-factor authentication if available. Do not share your credentials with anyone. If you suspect your account has been compromised, contact our support team immediately. We will investigate and secure your account if unauthorized access has occurred.

Contacting us about tahunhoki privacy

If you have questions about our privacy practices, how tahunhoki handles your data, or want to exercise your data rights, contact our support team. We operate live chat during business hours and email support 24 hours a day. We respond to privacy inquiries in English and will typically reply within seven business days. If you lodge a formal data subject access request, we will provide a response within 14 days as required by applicable data protection law.

We update our privacy policy periodically to reflect changes in tahunhoki's practices or regulatory requirements. We notify users of material changes via email or in-app message. Continued use of tahunhoki after a policy update constitutes acceptance of the new terms. If you disagree with our privacy practices, you can request account closure and data deletion subject to legal holds.

Summary: data protection on tahunhoki

We at tahunhoki collect personal data necessary to operate your account, verify your identity, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and settle withdrawals. We encrypt your data, limit staff access, and comply with applicable data protection regulations. We retain transaction records for seven years to comply with legal requirements. We do not sell your data to third parties. You have the right to access, correct, and request deletion of your data subject to legal holds.

Our security practices include encryption, regular audits, and incident response procedures. While we cannot eliminate cyber risk entirely, we invest in protective measures to safeguard your information. If you have privacy concerns or want to exercise your data rights, contact our support team during business hours. We are committed to keeping your tahunhoki account data protected and your privacy respected.